VitaMoss Return & Product Warranty Policy
Effective Date: August 17, 2026
At VitaMoss, we stand behind the quality and integrity of our products. To ensure product safety, quality control, and proper handling, all return and warranty claims are subject to the following policy.
1. Seven-Day Return Requirement
Customers must contact VitaMoss and initiate a return request within seven (7) calendar days of the confirmed delivery date.
A return must receive a VitaMoss-approved return date stamp, return authorization, or other written confirmation within this seven (7) day period.
If a return is not initiated and properly date-stamped/authorized within seven (7) calendar days of delivery, the return and product warranty will be considered void.
2. Product Condition
To qualify for a return or warranty claim, the product must:
Be returned within the applicable seven (7) day period.
Be accompanied by proof of purchase.
Remain in its original packaging whenever reasonably possible.
Have been stored and handled according to the storage instructions provided by VitaMoss.
Not have been intentionally damaged, altered, tampered with, or improperly stored.
For health and safety reasons, VitaMoss reserves the right to refuse returns of products that have been opened, consumed, contaminated, or improperly handled.
3. Damaged or Incorrect Products
If a product arrives damaged, defective, leaking, or incorrect, the customer must notify VitaMoss within seven (7) calendar days of delivery and provide photographs or other requested documentation.
VitaMoss may, at its discretion, provide a replacement product, store credit, refund, or other appropriate resolution after reviewing the claim.
4. Warranty Limitations
The VitaMoss product warranty applies only to qualifying product defects or issues attributable to VitaMoss.
The warranty does not cover damage or product deterioration resulting from:
Improper storage or temperature exposure.
Failure to follow product storage instructions.
Mishandling after delivery.
Accidental damage.
Unauthorized alteration or modification.
Normal product characteristics, including changes that may occur from natural ingredients.
Claims submitted after the seven (7) day return period.
5. Final Determination
All return and warranty claims are subject to review and approval by VitaMoss. Submission of a return request does not automatically guarantee a refund, replacement, or warranty approval.
VitaMoss reserves the right to amend this policy when necessary to comply with applicable laws, product-safety requirements, or changes to its business operations.
Failure to initiate a return and obtain the required return authorization/date stamp within seven (7) calendar days of delivery constitutes a waiver of the applicable return and warranty claim.
VitaMoss Corp.Better Fuel. Better Living.